Dynamic Code Setup 4

• How does the Dynamic code work
• Dynamic Code Setup - Step 1
• Dynamic Code Setup - 2
• Dynamic Code FAQs

Tagging 2

• Tagging
• QR Code Tracking

Call-to-Action Tracking 5

• How does Call-to-action tracking work?
• Call-to-Action - Live Chat
• Call-to-Action - Form Fill
• Call-to-Action - Email Link Clicks
• Call-to-Action - Developer Documentation

Speech Analytics. 4

• Speech Analytics - An introduction
• Setting up custom Voice Tags
• Speech Analytics Webinar
• Speech Insights

Portal Overview 6

• How to access call recordings
• Basic Portal Navigation
• Portal Definitions
• Outbound Reporting
• Search for a specific caller by number

See all 6 articles

Managing Your Account 4

• How to Create Custom Dashboards
• How to Setup Call Alerts
• How to reset your Mediahawk password
• User Administration

Managing your Numbers 7

• Connect numbers - Basic routing
• Adding Audio Files
• How to amend media description
• Setting up a Multi Dial / Hunt Group
• How To Apply A Standard IVR

See all 7 articles

Manage your Reports 3

• How to create Email Reports
• Manage your custom Email Reports
• How to see Standard IVR Data in Reports

Managing your Outbound Services 4

• Manage Presentation CLI (Caller Line Identity)
• Click to Call Setup
• Outbound - Agent Dialer setup
• Placing an Outbound Call

Google Analytics - GA4 4

• Google Analytics GA4 - Intro and FAQ's
• Setup and Configuration
• Setting up your GA4 event workflow
• Benchmarking

Google Ads 3

• Google Ads FAQ's
• Google Ads Integration Setup
• PMax - Performance Max

Looker Studio 1

• Looker Studio

Google Business Profile 1

• Google Business Profile (GBP)

Google Search 360 2

• Search Ads 360 Integration
• Search Ads 360 FAQ's

Facebook Integrations 2

• Meta Ads Integration
• Facebook Pages

Microsoft Advertising Integration 1

• Microsoft Advertising Integration

Tracking Keywords from Google Ads (PPC) 1

• Keyword Tracking Google PPC

Hubspot 2

• Hubspot Intro and FAQ's
• Hubspot Integration Setup

Optimizely 2

• Optimizely Integration
• Optimizely X Integration

Salesforce 2

• Salesforce Lightning Integration
• Salesforce Lightning FAQ's

Webhooks 1

• Webhooks

FTP Export 1

• FTP Export

Zapier 1

• Zapier Integration

Number Types 2

• UK Number Types
• Non UK Number Types

Purchasing Non UK Numbers 12

• Argentina
• France
• Italy
• Germany
• Rep of Ireland

See all 12 articles

Number Porting 1

• Number Portability - Porting Process

Mailbox Management 1

• Mailbox Management

UK Call Charges 1

• UK Inbound Call Charges

Sales Import 1

• Sales Data Import

Track Sales 1

• Track Sales Data Matching

Mediahawk GDPR Position Statement 1

• Mediahawk GDPR Position Statement

Data Protection Policy 1

• Data Protection Policy

Information Security Policy 1

• Information Security Policy

Call Recording Legalities 1

• Call Recording UK - GDPR

MFA (Multi-Factor Authentication) 1

• Multi-Factor Authentication

Rest API Documentation 1

• Rest API Documentation

SOAP API - Discontinued 4

• Creating API Credentials - Discontinued
• Mediahawk API Documentation - Discontinued
• Mediahawk Deprecation policy
• Frequently asked questions

Direct Debit Scheme 1

• Direct Debit Scheme

Manage Billing Details 1

• Manage Billing Details

Glossary of Terms 2

• Glossary of Telecoms Terms
• Glossary of Mediahawk Terms

Technology Partner Portal 2

• Technology Partner Portal Overview
• Technology Partner API's

Add a New Account 1

• Add a New Account

Adding Services to your Account 4

• Adding Services to your Account
• Adding Static Numbers to your Account
• Adding Dynamic to your Account
• Adding a Number Set to your Account

Developer Portal 1

• Developer Portal access