Portal Overview

How to access call recordings
This article describes how to access call recordings and explains how to listen to the calls, save audio files and locate certain calls. Log into th...
Tue, 30 Jan, 2024 at 9:00 AM
Basic Portal Navigation
Thu, 17 Mar, 2022 at 8:44 AM
Portal Definitions
Accounts – If you have multiple accounts with Mediahawk you can see the quantity of calls per account with this report Campaign – The Campaign report allo...
Wed, 31 Jan, 2024 at 11:36 AM
Outbound Reporting
What is an outbound service number? An outbound service number allows you to record any outbound calls you make. It can be used and accessed from any devic...
Wed, 31 Jan, 2024 at 11:44 AM
Search for a specific caller by number
Login to the Reports - Reports Inbound calls Select Reports then Calls Pick the date range you want to use to search Select the Hamburger Icon on t...
Thu, 25 May, 2023 at 12:02 PM
Parameters (Parameter Connect)
Our Parameter Connect feature answers all your burning questions for your cross-channel campaigns: What's effective? What's not? Where should you fo...
Thu, 11 Jan, 2024 at 2:03 PM