This article describes how to access call recordings and explains how to listen to the calls, save audio files and locate certain calls. Log into th...

Accounts – If you have multiple accounts with Mediahawk you can see the quantity of calls per account with this report Campaign – The Campaign report allo...

What is an outbound service number? An outbound service number allows you to record any outbound calls you make. It can be used and accessed from any devic...

Login to the Reports - Reports Inbound calls Select Reports then Calls Pick the date range you want to use to search Select the Hamburger Icon on t...

Our Parameter Connect feature answers all your burning questions for your cross-channel campaigns: What's effective? What's not? Where should you fo...