Your login needs to be set up as Administrator with Read & Write permissions to allow you to connect your numbers.     Access the Connect Menu Click...

This article describes how to upload and add an audio file from our Call Routing section of the Mediahawk platform to use as an Intro or a Whisper.   Your...

You can manage your campaigns and numbers as long you have Administrator privileges set to your username. Log in to the Mediahawk system If you can vie...

We have the capabilities to route Mediahawk numbers to multiple destination numbers, this can be in the form of a Multi Dial or a Hunt Group. A Multi Dial w...

An IVR (Interactive voice response) is an automated telephone system technology that enables callers to receive or provide information, or make requests usi...

The below example will show you how to set up an IVR for in office hours on weekdays and then have the out of office hours and weekend routing go to a singl...

We have the capability to setup a Call Queue within the portal on a destination plan, this will place callers on a queue system until the call is answered. ...