Portal Overview 6

• How to access call recordings
• Basic Portal Navigation
• Portal Definitions
• Outbound Reporting
• Search for a specific caller by number

View all 6

Managing Your Account 4

• How to Create Custom Dashboards
• How to Setup Call Alerts
• How to reset your Mediahawk password
• User Administration

Managing your Numbers 7

• Connect numbers - Basic routing
• Adding Audio Files
• How to amend media description
• Setting up a Multi Dial / Hunt Group
• How To Apply A Standard IVR

View all 7

Manage your Reports 3

• How to create Email Reports
• Manage your custom Email Reports
• How to see Standard IVR Data in Reports

Managing your Outbound Services 4

• Manage Presentation CLI (Caller Line Identity)
• Click to Call Setup
• Outbound - Agent Dialer setup
• Placing an Outbound Call