Portal Overview 4

• How to access call recordings
• Basic Portal Navigation
• Portal Definitions
• Outbound Reporting

Managing Your Account 4

• How to Create Custom Dashboards
• How to Setup Call Alerts
• How to reset your Mediahawk password
• User Administration

Managing your Numbers 3

• How to amend media description
• Connect static numbers - Basic routing
• Adding Audio Files

Manage your Reports 2

• How to create Email Reports
• Manage your custom Email Reports

Managing your Outbound Services 4

• Manage Presentation CLI (Caller Line Identity)
• Click to Call Setup
• Outbound - Agent Dialer setup
• Placing an Outbound Call