Mediahawk's CareHQ integration sends call data for both Dynamic and Static calls directly into Trustedcares Pro Contact Centre, this then automatically updates CareHQ with the Mediahawk call Data.
What data does Mediahawk send to CareHQ
Mediahawk send the following data to CareHQ (Spreadsheet also attached).
| Placeholders | Description | Available in |
| __CallerNumber__ | The callers telephone number | Dynamic and Static |
| __DestinationNumber__ | The Number Mediahawk connect our service number to | Dynamic and Static |
| __CampaignDescription__ | Customisable field in MH platform, Normally the Dynamic URL and Location name (Care home) | Dynamic and Static |
| __LastClickSource__ | The last source before the phone call | Dynamic Only |
| __LastClickMedium__ | The last medium before the phone call | Dynamic Only |
| __FirstClickSource__ | The First Source MH had tracked | Dynamic Only |
| __FirstClickMedium__ | The First Medium MH had tracked | Dynamic Only |
| __FirstClickKeyword__ | The First Keyword MH had tracked | Dynamic Only |
| __LastClickKeyword__ | The Last Keyword MH had tracked before the phone call | Dynamic Only |
| __GoogleClickID__ | The Google MH had tracked, taken from the URL string GCLID (FCLID, MSCLID) | Dynamic Only |
| __MediaChannel__ | Customisable field in MH platform, Normally this is set as GBP, Carehome ect to group data | Static Only |
| __MediaDescription__ | Customisable field in MH platform, This is the service number description - such as GBP - Homefield | Static Only |
| __Tags__ | UTM tage captured in the visit URL string | Dynamic Only |
| __LandingPageURL__ | The Landign Page URL of the specific visit that resulted in a call | Dynamic Only |
| __PaidSearchCampaignName__ | Paid Campaigns Campaign name | Dynamic Only |
| __CallMHID__ | Unique string call ID | Dynamic and Static |
| __ReferringURL__ | The Referring site details to the website - such as Carehome.co.uk | Dynamic Only |
How do I setup the integration in Mediahawk
Login to the Mediahawk Platform https://www.reports.mediahawk.co.uk
Select Admin
If the integration is enabled on your account you will see the CareHQ setup.
If it isn't enabled, please select My subscription and enable it within the Upgrade Centre.
Click Connect
Then Click the + Icon to create a new setting.
You will then be presented with this screen.
We have created an example setup (Please ensure you input your own details)
CareHQ Endpoint URL - This is supplied by the team at CareHQ but is usually https://www.trustedcare.co.uk/webhooks/mediahawk
Notify on Failure - We will send an email to this address is there are any issues with sending the webhook, this can be multiple email addresses with a comma, separator.
Static, Destinations and Dynamic URL's - these allow you to choose which calls go across in the Integration
Once complete - click Save