You do require our Speech Analytics feature enabled to action this - click here to see our Speech Analytics - An introduction guide and here to see our Speech insights guide.
Voice Tags is a way trigger the data points being sent into Analytics.
To enable this, you need to Toggle Voice Tags on:
You can then add in the voice tags you want to trigger the data points being sent and choose the trigger selection:
- Trigger is ALL are found
- Trigger is ANY are found
- Trigger is NONE are found