User Administration


You can manage your own user accounts directly within the Mediahawk platform. With no limit to the number of users you can have why not share the wealth of data and insight Mediahawk can offer. 

To comply with Data Protection regulations we recommend that each user has a individual user account.

Account Owners are created with the ability to add, edit and delete a user in Mediahawk but this ability can be assigned to Admins levels.

Access level and  permissions

There are three predefined access levels within the Mediahawk platform. User, Admin and Account Owner. By default these are setup with the specific access rights but these can be individually changed per user account to suit your needs

(please note that User level can only have access to reports. All other sections require Admin access or above to gain access to the Admin area within the reporting platform)


The default settings are shown below, All access is read only unless amended in the individual user account.



Forename = First name

Surname = Surname

Email = Registered email address, this is where all password notifications and reports will be sent by default. We recommend these being a company email address for security purposes.

Authorisation = Authority level assigned to that specific account.(User, Admin and Account Owner)

Last Accessed = This is the last date the account was accessed. (this includes failed access attempts)

Calls (7 Days) = This details how many calls this individual has played within the Mediahawk platform.

Call Rec = Does this user have access to the call recordings within the Mediahawk platform (also includes the ability to download them)

Date Created = The date the user account was created

Reports = Access to the Mediahawk reporting section (excludes Admin access by default)

Billing = Access to billing information such as billing address and invoices.

Number / Campaign Admin = Access to view / amend the details, connection of numbers and campaign information (read / write access is set per user. default is read only)

View Users = Access to view users (only available on Admin or Account Owner levels only)

Can Purchase = Ability to purchase additional services through Mediahawk platform (only available on Admin or Account Owner levels only)

Edit Users = Ability to create and edit users (only available on Admin or Account Owner levels only)

Edit API = Ability to create and edit the Mediahawk API (Within Admin > Integrate Integrate) (only available on Admin or Account Owner levels only)

Edit (with pencil) = Edit the users permissions 

Delete = Delete this users account (please note this in unrecoverable) 

Send Password Reset = This will send a password reset to the registered email address (please note reset link is only valid for 24 hours)

How do I View existing users?

Login in to the Mediahawk Platform https://www.reports.mediahawk.co.uk

Select Admin from the left panel.



Then Select My Account > Users



You will see 2 sections 


Users = These are users who have direct access to the account you are viewing


Users with permission to view this customer = These are users who have access to the account but their login is on another account (only populated if you have multiple accounts linked together)


Within both sections you can see instantly what access each person has. Please see Access permission below for more information on these. 


How do I add new users?

Click Create new user in the top right 


You will then be presented with a new screen.  

In this example we have setup the following:


First name: Missy

Last name: Bloggs

Email: missybloggs@test.com

Authority level: Administrator (choices are User, Admin and Account owner - Please see Permission levels below)

Provisioning Management: Read & Write (this allows a user to read only or  read / edit the number setting and routing in the Admin section)

Call Recording Access: Tick flag. (Allows access to listen and download call Recordings 


Permissions - see below 


User Permissions - Mediahawk setup predefined permissions but you have the flexibility to amend the permission levels)  

If you prefer to leave these as default, simply click Save


An automated email will be sent to the registered email address with login details. Upon first login the user will need to create a new password. 


If you would to bespoke the permissions click Change 


You will then be presented with a new screen.  Simply tick the boxes you would like to give this user access to.

(please note that User level can only have access to reports. All other sections require Admin access or above to gain access to the Admin area within the reporting platform)



Once you are happy with the setup. click Close and then Save 

How do I edit and existing User Permissions?

To Edit a user, simply click on the pencil ICON under Edit


This will open the window below and you can edit their details and change permissions here.