This article describes how to access call recordings and explains how to listen to the calls, save audio files and locate certain calls.




Log into the Mediahawk Platform

Select a date range on the top right hand side

Use the calendar to make your selection.

Click Apply to generate the new report for your selected date range.


For Inbound calls (static and dynamic)

Click Reports on the left- hand side menu and select Calls in the drop-down

You may select to listen to Dynamic only, Static only or All

You will now see all the calls which came in to your numbers currently in campaigns.

For Outbound static numbers

On the left-hand side menu, select Outbound and select Calls in the drop-down

You will now see all the calls which were made using your outbound numbers currently assigned to outbound campaigns.

To listen to the call

Click on the Play button 

 

To save the audio file

The recordings are kept for 30 days in the user interface, however you can save them to your local PC to keep them for as long as you wish.

Click the Download button

In Internet Explorer click Save/Save As and select the folder/location where to save the file

In Google Chrome, access your recordings by clicking the downloaded file at the bottom of the browser or from your Downloads folder on your computer.


To locate certain calls

You may wish to find calls received from (Inbound) or made to (Outbound) a particular customer’s phone number. To do so, Click on the relevant section from the left menu: Reports (Inbound) or Outbound and select Calls from the drop-down.


Access the menu by clicking on the blue lines (hamburger) as such 


Select Search 

Under the CLI column, in the search box, type the phone number of the customer you are looking for.

Press Enter with your keyboard.

You will now only see the calls made by this customer.

For Outbound, use the Destination column, in the search box, type the phone number of the customer you are looking for.

Press Enter with your keyboard.

You will now only see the calls made to this customer.