This article describes how to upload and add an audio file from our Call Routing section of the Mediahawk platform to use as an Intro or a Whisper.

Intro = Audio the caller hears

       e.g. Thank you for Calling Mediahawk, please note calls may be recorded for training and monitoring purposes

Whisper = Audio the agent hears

       e.g. Call from PPC 

** Please note if you have an auto answering system on your lines such as hold music, an intro or an IVR, the whisper may not be heard as it could play to the auto answering system ** 

Your login needs to be set up as Administrator with Read & Write permission to allow you to connect your numbers. 

Log into Mediahawk 

Select the account in question: it must be a single account, not a group account

Access the Connect Menu

Click Admin then select Call Routing

This will display a table of all inbound static numbers as well as your dynamic pools

Click the number or pool needed in orange from the list

press Advanced for more routing options.

Once in Advanced, you will see the audio options: Intro (audio played to the caller) or Whisper (audio played to the call handler)

Click the +  icon next to Intro or Whisper to add an audio 

(description is the name of the audio and Audio file you can attach by clicking the paperclip and selecting from your computer or you can drag and drop an audio here).

Once your audio(s) are saved, select them from the drop down:

Once you are happy with the call routing, click connect.