Welcome to Mediahawk. Learn what to expect at every stage of your onboarding journey, from initial setup to ongoing support. We’re here from day one to help you achieve your marketing goals and grow your business, partnering with you as an extension of your marketing team to ensure your success. 

Step 1

Setup information 

To get you started on your journey with Mediahawk, our sales team will request essential setup information to prepare your account. 

You'll need to provide details about the integrations you wish to implement, the URL for your dynamic number pool, the preferred prefix number (e.g., 020), the destination number for your dynamic, the call recording preference, and the details of users who will be using Mediahawk. 

Once we have all this information, we can move on to the next step. 

Step 2

Welcome onboard

Once we receive your setup information, our Client Services team will send you a welcome email confirming your setup information and the code to deploy to your site. 

This will include helpful information, such as a link to our support site and instructions on how to contact our support team. Your designated users will then start to receive their login information. 

Our Customer Success team will also invite you to two important calls: the first is to set up your integrations, and the second is your account review call with our Client Excellence team. 

Step 3

Start using your numbers

Now it's time to start using your new static numbers on your advertising materials. 

Add them to leaflets, brochures, as a call extension in your PPC campaigns, or on referral sites. 

This will help our Client Excellence team review accurate data during your first account review. 

If the numbers aren’t used, we may need to reschedule your account review to ensure we have enough data to provide meaningful insights.

Step 4

First account review 

Once data starts flowing into your account, you’ll join a member of our Client Excellence team for your first account review.

During this call, we will review your data, discuss your goals, answer any questions, and ensure everything is on track. 

• Discuss your current marketing plans and how Mediahawk can support you. 

• Explore your account to go through any new releases/features we think you could benefit from. 

• Any recommendations we have based on your data. 

Our team will answer any questions you have and follow up with any requests and/or changes after this call. 

Step 5

Ongoing support 

Ongoing support After your first call, we’ll schedule your account reviews for every six months. 

In the meantime, you'll continue to have access to all our support channels for any questions or queries. 

We're here to ensure you always get the most out of our services, so if you need any further assistance, please don't hesitate to contact us. 

Find out More Here