What are Mediahawk Webhooks?
Mediahawk webhooks allow us to send an array of data straight from the Mediahawk system to your designated end point (HTTP, URL) in real-time as soon as a call is triggered.
How can I use the webhook data?
The possibilities are endless and only limited by your own development teams imagination but here are some great use cases.
- Capture a unique identifier, such as the Call ID or Visitor ID and input this into a custom CRM / database at the time of the call. Then use the Mediahawk API to accurately collect all 80+ data points from Mediahawk reporting.
- Create a system popup with call information straight within your CRM, Call management or CTA systems.
- Create a webpage that shows the call information.
- Connect to hundreds of systems through data aggregators such as Zapier
How do I set up a Webhook?
Login to the Mediahawk Platform Admin area - https://www.reports.mediahawk.co.uk
Select Admin
You will see all integrations available to you on the landing page.
Select Mediahawk webhooks Connect
To create a new webhook, select the + Icon on the top right.
Your HTML endpoint (URL) e.g. http://www.yoursite.com/webhookendpoint
Input the relevant information, we have given an example below.
Endpoint URL - this is where we will send the webhook data
Notify on failure - Who will receive an email if the webhook fails to be delivered.
Response format - JSON or XML
Static / Dynamic URL's/ Destinations - this allows you to manage what calls you want to send through.
Custom Payload - As standard we send the fields in the attached PDF document below, however, you can build a custom payload to include / exclude additional fields.
Headers - these are custom fields that be used for various methods, in this example we have given the webhook a title and using the headers for an authentication.
When complete click Save
More information on the Mediahawk advanced API with over 80+ data points, can be found here; Mediahawk API
If you would like to discuss your requirements further please do not hesitate to contact the Client Services team on 0333 222 8333 or through clientservices@mediahawk.co.uk.