What are Mediahawk Webhooks?
Mediahawk webhooks allow us to send an array of data straight from the Mediahawk system to your designated end point (HTTP, URL) in real-time as soon as a call is triggered.
How do I set up a Webhook?
In order to ensure you get the data you need, we build all webhooks as a bespoke request. All we need for you to do is let us know the following details:
- Your HTML endpoint (URL) e.g. http://www.yoursite.com/webhookendpoint
- The file structure you would like (JSON/XML/GET etc.)
- The Webhook fields you would like us to send
An example list of Webhook fields can be found in the attached PDF but it is worth noting that any webhook provided can be implemented.
Once we have this information we will build this and advise when completed. At that point the data will automatically be sent to your endpoint.
How can I use the webhook data?
The possibilities are endless and only limited by your own development teams imagination but here are some great use cases.
Capture a unique identifier, such as the Call ID or Visitor ID and input this into a custom CRM / database at the time of the call. Then use the Mediahawk API to accurately collect all 80+ data points from Mediahawk reporting.
Create a system popup with call information straight within your CRM, Call management or CTA systems.
Create a webpage that shows the call information.
More information on the Mediahawk advanced API with over 80+ data points, can be found here; Mediahawk API
If you would like to discuss your requirements further please do not hesitate to contact the Client Services team on 0333 222 8333 or through firstname.lastname@example.org.