Your login needs to be set up as Administrator with Read & Write permissions to allow you to connect your numbers.
Access the Connect Menu
Click Admin then select Call Routing
This will display a table of all inbound static numbers as well as your dynamic pools
Click the number or pool needed in orange from the list
There are 3 main icons are available throughout the routing settings:
The drop-down: access existing settings
The Plus sign icon: create new settings
The Pencil icon: edit existing settings
You can manually type in the destination number here or press Advanced for more routing options.
Advanced:
You can select an existing destination number (service plan) from the drop down.
To add a new single line destination, click the + icon next to the service plan, then select all the same 
Then add the description of the destination (e.g. Mediahawk - 0333 222 8333) and click + next to destination/IVR
- To see how to set up an IVR click HERE
Add in the description of the number, select the ring length (seconds) and click + next to Destination
Add in the description, International code, type in the destination number and click save.
Once the destination number is saved, you can then toggle is you would like Call Recording Enabled or disabled.
You can also apply any Add any Intros or Whispers you may want on the number. To find out more about Adding Audio Files, please click HERE.
Once your number is routed as needed, click connect.
Once done, you will be back to the table of the inbound numbers on your account and should obtain the message: Success! The numbers will be provisioned shortly.
Top tips: use the same names for the service plan and the destination plan
If you have many destination numbers, be very specific when naming your settings.
Copy and paste the destination number(s) itself in your service & destination plans
For example: London Sales - 01234 56789, London Accounts - 020 345640, London Support - 020 3444738
To amend an existing plan
Click the pencil icon next to the Service Plan
Select the new destination number it should connect to
Click the drop-down arrow to access your saved destination numbers
or click the Plus icon to add a brand-new destination
Click Update to amend the existing destination plan: this would change the destination for all numbers as per the Warning window
Or Click Save as new to only route the selected number
Enter a new description for the plan as the Description field must contain a unique value.
The following window will appear, advising that other numbers also connect to this plan, so any amendment will be made for these other numbers too unless you save as New at the end.
To view which numbers would be affected, click the bold word “here”, you will obtain the list of numbers or dynamic pools associated with the plan you are about to amend. Review this and once done, click the X at the top of the pop up.
