Managing your Outbound Services

Unleash the potential of Outbound calls. For more information - https://www.mediahawk.co.uk/outbound-call-tracking/

Manage Presentation CLI (Caller Line Identity)
Only a user with Account Owner level permission can amend the CLI (Caller Line Identity) that is presented to a customer.  If you do not have access to the...
Thu, 4 Feb, 2021 at 12:02 PM
Click to Call Setup
If you would like to have the ability to click on a number and automatically dial you can set this up by going to My Account>  Click to Call You will ne...
Thu, 4 Feb, 2021 at 12:02 PM
Outbound - Agent Dialer setup
If your user has been enabled to use the Outbound Services in the Mediahawk platform you will see the Icon appear in your Top bar like this:   If ...
Thu, 4 Feb, 2021 at 12:03 PM
Placing an Outbound Call
Using the Mediahawk platform you can place an outbound call to any customer in the world. You can simply enter a number in the Dial Pad, Use Click to ...
Thu, 4 Feb, 2021 at 12:04 PM