Dynamic Code Setup (New Admin) 4

• How does the Dynamic code work
• Dynamic Code Setup - Step 1
• Dynamic Code Setup - 2
• Dynamic Code FAQs

Tagging 1

• Tagging

Call-to-Action Tracking (New) 5

• Call-to-Action - Live Chat
• Call-to-Action - Form Fill
• Call-to-Action - Email Link Clicks
• Call-to-Action - Developer Documentation
• Call-to-Action - How to view the data

Speech Analytics. 3

• Speech Analytics - An introduction
• Setting up custom Voice Tags
• Speech Analytics Webinar

Portal Overview 5

• How to access call recordings
• Basic Portal Navigation
• Portal Definitions
• Types of Attribution
• Outbound Reporting

Managing Your Account 4

• How to Create Custom Dashboards
• How to Setup Call Alerts
• How to reset your Mediahawk password
• User Administration

Managing your Numbers (New) 7

• How to amend media description (New)
• How to add Services to your Account WIP
• Connect static numbers - Basic routing
• Adding a Number Pool to an existing Dynamic Campaign
• Adding a new Dynamic Campaign to your Account

See all 7 articles

Manage your Reports 2

• How to create Email Reports
• Manage your custom Email Reports

Managing your Outbound Services 4

• Manage Presentation CLI (Caller Line Identity)
• Click to Call Setup
• Outbound - Agent Dialer setup
• Placing an Outbound Call

How to Access Call Recordings 0

Everything Google (New) 9

• Google Analytics Integration - Basic Configura
• Google Ads Integration
• Search Ads 360 Integration
• Google Analytics Benchmarking
• Google Analytics FAQ's

See all 9 articles

Facebook Integration 2

• Facebook Integration
• Facebook (New Admin)

Microsoft Advertising Integration (new) 2

• Microsoft Advertising Integration
• Microsoft Advertising FAQ's

Tracking Keywords from Google Ads (PPC) 1

• Keyword Tracking Google PPC

Hubspot (new) 1

• Hubspot Integration Setup

Optimizely (New) 2

• Optimizely Integration
• Optimizely X Integration

Salesforce (New) 3

• Salesforce Integration
• Salesforce Lightning Integration
• Salesforce Lightning FAQ's

Webhooks 1

• Webhooks

FTP Export (new) 1

• FTP Export

Zapier 1

• Zapier Integration

Number Types 2

• UK Number Types
• Non UK Number Types

Purchasing Non UK Numbers 12

• Argentina
• France
• Italy
• Germany
• Rep of Ireland

See all 12 articles

Number Porting 1

• Number Portability - Porting Process

Mailbox Management 1

• Mailbox Management

UK Call Charges 1

• UK Inbound Call Charges

Sales Import 1

• Sales Data Import

Track Sales 1

• Track Sales Data Matching

Mediahawk GDPR Position Statement 1

• Mediahawk GDPR Position Statement

Data Protection Policy 1

• Data Protection Policy

Information Security Policy 1

• Information Security Policy

Call Recording Legalities 1

• Call Recording UK - GDPR

Mediahawk Advanced API 4

• Creating API Credentials
• Mediahawk API Documentation
• Mediahawk Deprecation policy
• Frequently asked questions

Direct Debit Scheme 1

• Direct Debit Scheme

Glossary of Terms 2

• Glossary of Telecoms Terms
• Glossary of Mediahawk Terms

Add a New Account 1

• Add a New Account

Adding Services to your Account 4

• Adding Services to your Account
• Adding Static Numbers to your Account
• Adding Dynamic to your Account
• Adding a Number Set to your Account

Developer Portal 1

• Developer Portal access