We have the capability to setup a Call Queue within the portal on a destination plan, this will place callers on a queue system until the call is answered. 

To start with creating a queue, go into call routing in the admin section and open up the destination plan you would like to add a queue to:

When setting up a queue, you need to consider how many calls that the internal line can handle at once, this will be set under the 'Quantity of lines' also the maximum amount of calls you would like to host in the queue at one time. You can choose the message mode, this decides what messages you want to pass onto the caller in the queue, for this example we are going to 'Cycle' the audio messages:

Once you have setup the queue to your preference, click save, update the destination and service plan, then connect the number in call routing.

Once you have connected the queue, we would recommend placing some test calls to make sure the queue is active to your preference and it is working as you would like, if you would like any changes made and are not sure what settings to update, please get in touch with client services.