A call whisper is a quick message at the start of a call that only the person answering the phone can hear. The use of dynamic whispers allows you to add multiple whispers to a dynamic pool for each source.
Our platform uses leading-edge text-to-speech AI to generate natural-sounding prompts. You can:
- Write and preview your custom whispers before they go live.
- Change messages anytime you need to.
- Specify individual sources (e.g., “This call came from Google Business Profile”) or by mediums (e.g., “This call came from PPC”) - whichever suits your needs best.
** Please note if you have an auto answering system on your lines such as hold music, an intro or an IVR, the whisper may not be heard as it could play to the auto answering system **
To action this:
Click Admin then select Call Routing
This will display a table of all inbound static numbers as well as your dynamic pools
Select the dynamic pool you would like to add the dynamic whispers to and then click the orange connect button. This will take you to the routing for the dynamic pool.
You should see a Dynamic Whisper option where you can select a pre-existing plan if already set up. Edit the pre existing plan or add a new one
To add a new plan, click the + icon next to Dynamic whisper
Here you can create a description for the dynamic whisper plan and enter the script for the audio you would like to play for each source.
When you have inputted what you want the whispers to say, you can click the orange play buttons next to the text and this will play the audio to you to preview.
When you are happy with the whispers per source, click Save and then Connect and this will then provision and be live on the dynamic pool.
If you then want to edit the plan at any time, you can click on he edit button and amend the whispers as and when needed. 
If you ever wish to remove the dynamic whisper plan, all you need to do is click the X next to the plan selected
