This article describes how to upload and add an audio file from our Call Routing section of the Mediahawk platform to use as an Intro or a Whisper.
Your login needs to be set up as Administrator with Read & Write permission to allow you to connect your numbers.
Log into Mediahawk
Select the account in question: it must be a single account, not a group account
To access the Connect menu, click Admin
Select Call routing
To select all numbers visible on screen, click the box against the Service numbers column
Or access the menu and select Search
Enter your search terms and the table will display any result found
Tick relevant numbers to connect
Click the telephone icon on the right hand side
To access the audio section, you may need to click Advanced at the top of the table
Once in Advanced, you will see the audio options: Intro (audio played to the caller) or Whisper (audio played to the call handler)
Under Intro or Whisper, click the Plus sign to upload your audio file (The following formats are accepted: .mp3, .wav, .wma, .aac, .m4a)
Audio: give a name to your audio file
Audio file: click where it says File (as per screenshot above) to open the window explorer
Browse and select your file and click Open in your window explorer window
Click Save
To select all numbers visible on screen, tick the top box next to Service Number / Dynamic Pool
All lines should now be selected
Against Intro or Whisper, use the drop-down to select the audio file just added
Click Connect