Welcome to Mediahawk. Learn what to expect at every stage of your onboarding journey, from initial setup to ongoing support. We’re here from day one to help you achieve your marketing goals and grow your business, partnering with you as an extension of your marketing team to ensure your success

Step 1

Setup information 

To get you started on your journey with Mediahawk, our sales team will request essential setup information to prepare your account. 

You'll receive an email asking you to confirm the details, such as the integrations you wish to implement, your preferred prefix number (e.g., 020), the number and allocation of your statics, call recording preference, and the details of users who will be using Mediahawk. 

Once we have all this information, we can move on to the next step. 

Step 2

Welcome onboard 

Once we receive your setup information, our Client Services team will send you a welcome email confirming your setup information and your new static numbers. 

This will include helpful information, such as a link to our support site and instructions on how to contact our support team. Your designated users will then start to receive their login information. 

Our Client Services team will also invite you to your first account review with our Client Excellence team. 

Step 3

Start using your numbers

Now it's time to start using your new static numbers on your advertising materials. 

Add them to leaflets, brochures, as a call extension in your PPC campaigns, or on referral sites. This will help our Client Excellence team review accurate data during your first account review. 

If the numbers aren’t used, we may need to reschedule your KIT call to ensure we hav 

Step 4

First account review 

Once data starts flowing into your account, you’ll join a member of our Client Excellence team for your first account review.

During this call, we will review your data, discuss your goals, answer any questions, and ensure everything is on track. 

• Discuss your current marketing plans and how Mediahawk can support you. 

• Explore your account to go through any new releases/features we think you could benefit from. 

• Any recommendations we have based on your data. 

Our team will answer any questions you have and follow up with any requests and/or changes after this call. 

Step 5

Ongoing support  

After your first call, we’ll schedule your account reviews for every quarter. 

In the meantime, you'll continue to have access to all our support channels for any questions or queries. 

We're here to ensure you always get the most out of our services, so if you need any further assistance, please don't hesitate to contact us.

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