You can manage your campaigns and numbers as long you have Administrator privileges set to your username.
Log in to the Mediahawk system
If you can view the Admin menu, you are an Administrator.
Please contact email@example.com if you need your access upgraded. Please note that Mediahawk might have to seek approval from the account owner prior to granting this access.
To amend the service number’s media description, follow the instructions below:
Click Admin, then Call Routing
The table will display all your service numbers and your dynamic campaigns
Access the Menu (three blue lines op right) and select Search
You can search by service number or description
Tick all the numbers you wish to edit
Click the telephone icon on the top
In the Call Routing Advanced window, overwrite the description for your selection
Click Connect once done.
Please note that selecting multiple rows will edit them at the same time.
If you need to add/edit Campaign, Media Channel, Media Owner or Department , you will need to do these from another section
Click Static on the left pane
To add a campaign, click the Plus sign a the top
Enter the new campaign details
The Start date will automatically be set to creation’s date
If no end date is required, you may click the X to delete the start date and slide the radio button to make it Run continuously
Please note start and end dates for campaigns and numbers will have an impact on the data you see within the reports section based on date ranges.
To add numbers to a campaign, edit description, channel, owner and department
Click the relevant campaign
The Static Campaign page displays all numbers within the selected campaign with their channel, owner & department settings
From that page you can:
- update the campaign name
- set a start and end date or slide the radio button to set it to Run continuously
- click the Plus sign to add a number to this campaign
To update numbers settings, click on the highlighted number
Update the description
Add or Edit Media Channel, Media Owner and department
Once finished click Save
When back to the static campaign window, click Save again
Repeat the process for all numbers requiring updates