This article describes how to upload and add an audio file from our Connect section of the Mediahawk platform to use as an Intro or a Whisper.
Your login needs to be set up as Administrator with Read & Write permission to allow you to connect your numbers.
Log into Mediahawk and select the account in question
Access the Connect Menu
Select Connect > Manage Numbers
To select all numbers within the table, click the box against the Service numbers column
Click Bulk Connect
To access the audio section, you may need to click Switch to Advanced at the top of the table
Once in Advanced, you will see the audio options: Intro (audio played to the caller) or Whisper (audio played to the call handler)
Under Intro or Whisper, click the Plus sign to upload your audio file (The following formats are accepted: .mp3, .wav, .wma, .aac, .m4a)
Click Browse to select the file from your local drive
Add a description
To select all numbers, click on the first line in your table then use Shift from your keyboard and click on the last line of the table
All lines should now be selected
Against Intro or Whisper, use the drop-down to select the audio file just added
Scroll down and click Connect