Where are the Object Layouts in Salesforce 

Select the Setup Icon 

In the quickfind section type Object Manager and then select Object Manager

You will then be presented with this screen 



Select the Layout you would like to amend, in this example we are going to amend Account


You will then get a layout screen for Account as below, Select Page Layout and then select a Layout you would like to amend.


You now simply drag the Mediahawk fields you would like to have in your Layout, as per the example below.


Once you have added all the field you want then you simply click Save 


How would the Data be seen in Salesforce?

Please see below some screenshots showing Mediahawk calls in Salesforce.

Within the Call under Activity you will see several Mediahawk fields (subject to setup above)



How do I check the Data that is being sent to Saleforce?

The Mediahawk Integration sends all API data to Salesforce and this is stored within your own Salesforce account. All Call Export and Screen Popping data.

Log valid for 7 days.

 (under Account -> Setup -> Bulk Data Load Jobs). There is a list there with all requests uploaded via the Bulk API. Requests that update screen popping calls appear as type Task with action Update.


How would the Data be seen in Salesforce?

Please see below some screenshots showing Mediahawk calls in Salesforce.

Within the Call under Activity you will see several Mediahawk fields (subject to setup above)


I am using the popup but just get a rotating circle?

In order for the popup to work you must have PORT 10000 open within your network.

To test if you have PORT 10000 open please use the two test URL's


https://www.salesforce.mediahawk.co.uk should return this screen, anything else and it is likely the port is blocked


Please also try https://www.salesforce.mediahawk.co.uk:10000/ which should return a blank screen. If you receive a 404 error or a redirect then this means the port is blocked.

If you require any further assistance, please contact the Client Services team on 03332228333, clientservices@mediahawk.co.uk or via a live chat session and we will be happy to assist.