Q1. Is the Mediahawk Dynamic code GZIP compression compatible?


A1. Yes the Medihawk Dynamic code has been written to ensure it is returned as GZIP compressed if the Browser requires it.


Q2. Does the Mediahawk code load asynchronous?


A2. Yes, the small element of JavaScript code wont affect loading or slow down the site load speed.


Q3. Can I stop the Dynamic code from triggering?


A3. Yes this is very simple for your developers to trigger or not trigger the Dynamic Code. We have excellent developer docs that will assist them HERE


Q4. Can the Mediahawk code work with  single-page-applications website such as React, Angular, Vue.js, Eber.js or W websites?


A4. Yes the code can be applied either through Google Tag manager or with a website code change that can correctly trigger call tracking for single-page-applications.

We have excellent developer docs that will assist them HERE and we have produced a blog how this can be achieved HERE


Q5. I have an error on my reports screen stating my dynamic code may not be working. How do I resolve this?


A5. The Mediahawk platform automatically performs several system checks to ensure you continue to track consistently.

The most common things that cause this error are:

  1. Do you have Step 1 and Step 2 of the Mediahawk code installed on the website (including the home page)?
  2. Does the URL name assigned to your Dynamic Campaign match your website URL? - Check Setup HERE
  3. Have you received an In- visit call within the last 7 days?
  4. Is the website active and running?