You can create/edit a FTP export as long you have Administrator privileges set to your username.

Log in to the Mediahawk system

If you can view the Admin menu, you are an Administrator.

To set up a new FTP export

Click Admin > Integrate > FTP Export

On the right-hand side, click Add New Export

You will then see as per screenshot below

FTP Export Settings:

Enable FTP export: this needs to be ticked for the data to be successfully exported.

Header Row: in your CSV file, you will have a row detailing each selected field. You can choose to untick this. We recommend that this is selected so that the data received means something.

Frequency: from the drop-down list, you can select Hourly, Daily, Weekly or Monthly.


FTP Details:

FTP Description: you may choose anything you wish here.

Email: Mediahawk can send the CSV file to any email. This is required if no FTP folder is currently set up

If you are using a FTP application instead of email then the fields below will be required

FTP Type: You can choose FTP or SFTP

FTP Host/Username & password: your FTP details where to upload the data

Field Selection: this is where you choose which information will be included in your CSV file.

Please review each field and tick to select.

Reference Selection: this is where you choose which Mediahawk products, service numbers you wish the FTP Export to happen for. You can create one FTP export for all of your numbers or multiple exports only selecting some of your numbers per export.

Once you are happy with your settings, click Save

To edit an existing FTP export

Click Admin > Integrate > FTP Export

Click on the highlighted name to access and edit your current settings

You can then change any settings and once you are done, click Save


You can send the FTP to several email addresses using a , (comma) to seperate them.

You can create as many exports as you wish.

Email address where the FTP export is emailed to, do not require access to the Mediahawk platform to receive the CSV files.

The CSV files are not saved within the platform.

Monthly exports are sent on the 4th of the month.