Amend media and service number description

You can amend a service number as long you have Administrator privileges set to your username.

Log in to the Mediahawk system

If you can view the Admin menu, you are an Administrator.

Please contact clientservices@mediahawk.co.uk if you need your access upgraded. Please note that Mediahawk might have to seek approval from the account owner prior to granting this access.


To amend the service number’s media description, follow the instructions below:

Click Admin, then Manage Inbound > Manage Campaigns

Select the campaign where the number you wish to change is by clicking on the name in blue


Click on the number you wish to edit


On the Edit Campaign Number page, you can overwrite the Description of Media for this number.

You may also add/edit the Media Channel, Media Owner or Department from that page.

Once you have finished, scroll down and click Save.


If you wish to amend the service number description to reflect the media description, click Connect > Service Numbers

Click on the number you wish to edit


In the Inbound Service Number Settings, overwrite the description


Once finished, click Save.